Product Technical Support Specialist

Provide technical support to end-users and distributors.
  • Product & Development
  • LATAM
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Will you be our
Product Technical Support Specialist?

If you are:

  • A brilliant, organized person, with the experience to assist in technical integration;
  • Passionate and able to collaborate and work with different teams;
  • A good communicator, quick learner and responsive.

You will:

  • Assist in the technical integration of our platform using APIs and other methodologies;
  • Define, develop, and deliver usage reports using different tools such as SSRS, Power BI and SQL-based systems;
  • Monitor cloud production servers to identify and prevent issues;
  • Work with Customer Success and Product Development teams.

What you’ll need to succeed:

  • 3+ years experience working with web applications on Microsoft environment as production support person/developer or similar positions;
  • Proficiency in web application/client server architecture and IIS configuration;
  • Experience with MSSQL;
  • Prior experience in customer-facing tech support and interfacing with development teams;
  • Ability to prioritize and plan work independently while context-switching;
  • Great interpersonal communication in Spanish and English;
  • Open to flexible working hours.

Advantages

  • Development experience;
  • Experience with SSRS/SSIS;
  • Knowledge in browsers/developer tools/additional tools (Postman/Fiddler);
  • Experience with environments on Azure.
So, if you can’t wait to join a dynamic, growing company and create an impact — we’d love to hear from you! | So, if you can’t wait to join a dynamic, growing company and create an impact — we’d love to hear from you! | So, if you can’t wait to join a dynamic, growing company and create an impact — we’d love to hear from you! | So, if you can’t wait to join a dynamic, growing company and create an impact — we’d love to hear from you!

The Future Of English Education

Edusoft is a subsidiary of Educational Testing Services (ETS), the makers of the TOEIC and TOEFL tests. We are a global leader in technology-based English Language Learning and Assessment Solutions, serving a range of educational, government, and corporate sectors in over 30 countries worldwide.

We specialize in comprehensive large-scale and small-scale blended learning solutions, based on the latest technology and field-proven pedagogical approaches.
Our flagship product, English Discoveries, is an interactive, engaging, and effective online learning solution for students and institutions. Our student platform and teacher management system are constantly evolving with new technologies, AI engines and analytics capabilities to better support growing scale and dynamic market needs.
This year we are celebrating our 30th birthday and we feel like this is just the beginning – the future awaits us!

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We want to make sure everyone has an equal chance to participate and make a difference. Edusoft is an equal opportunity employer and prioritizes building a diverse and inclusive workplace.

We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws.

Our policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training