Customer Success Manager

Build, coordinate and deliver training plans for our clients, globally.

Will you be our
Customer Success Manager?

If you are:

An experienced English teacher with excellent human relations and a passion to lead change in the field of English education worldwide.

You will:

Develop effective instructional materials (e.g., training kits, manuals) and video tutorials (e.g., onboarding and orientation videos);
Plan and deliver face-to face and remote training sessions via Zoom, Microsoft Teams and other platforms;
Monitor progress to ensure that training are met;
Identify implementation challenges and provide appropriate solutions;
Write project reports.

What you’ll need to succeed:

Certified EFL Teacher (CELTA, TESOL, TEFL or equivalent);
Positive attitude, empathy, and high energy;
Ability to develop instructional materials, video tutorials and training kits;
High presentation skills, both online and face-to-face;
Abilty to analyze progress reports and draw actionable insights;
Customer-oriented;
Native or near-native English speaker.Advantages:
Two years of classroom/online teaching experience
Willing to travel

So, if you can’t wait to join a dynamic, growing company and create an impact — we’d love to hear from you! | So, if you can’t wait to join a dynamic, growing company and create an impact — we’d love to hear from you! | So, if you can’t wait to join a dynamic, growing company and create an impact — we’d love to hear from you! | So, if you can’t wait to join a dynamic, growing company and create an impact — we’d love to hear from you!

The Future Of English Education

Edusoft is a subsidiary of Educational Testing Services (ETS), the makers of the TOEIC and TOEFL tests. We are a global leader in technology-based English Language Learning and Assessment Solutions, serving a range of educational, government, and corporate sectors in over 30 countries worldwide.

We specialize in comprehensive large-scale and small-scale blended learning solutions, based on the latest technology and field-proven pedagogical approaches.
Our flagship product, English Discoveries, is an interactive, engaging, and effective online learning solution for students and institutions. Our student platform and teacher management system are constantly evolving with new technologies, AI engines and analytics capabilities to better support growing scale and dynamic market needs.
This year we are celebrating our 30th birthday and we feel like this is just the beginning – the future awaits us!

EEO STATEMENT

We want to make sure everyone has an equal chance to participate and make a difference. Edusoft is an equal opportunity employer and prioritizes building a diverse and inclusive workplace.

We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws.

Our policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training